That's more than enough time, bud.
We currently shut down the ticket booth at five. When 4:45 rolls around, we make an announcement over the intercom system that blasts the following message throughout the entire park:
ATTENTION ALL GUESTS OF DISODA-SODA: THE WORLD OF DISODA SODA WILL BE STOP SELLING TICKETS PROMPTLY AT FIVE PM. ANYONE WHO WANTS TO ENTER THE WORLD OF DISODA-SODA MUST BE IN LINE BY FIVE PM. ANYONE WHO WANTS TO BUY TICKETS TODAY MUST BE IN LINE BY FIVE PM. IN CASE YOU WERE OUT OF EARSHOT A SECOND AGO, BUT YOU ARE IN EARSHOT NOW, WE'RE GOING TO STOP SELLING TICKETS AT FIVE PM. NO TICKETS WILL BE SOLD AFTER FIVE PM. Have a nice day!When 4:50 rolls around and I see people rushing to the ticket window to purchase their hour and a half of frills and thrills, I am more than happy to give them what they want. The type of guest who frantically runs to the window is 90% less likely to the the type of guest who wants to hassle me about coupons that don't exist, discounts that don't exist, or tell me what a terrible person I am for giving their soldier husband or father a free ticket instead of a 10% discount for the whole party. It's always the wives and the kids. Trust me, the free ticket saves them more money. But I digress. The type of guest who makes a dash for the window to purchase tickets is less likely to yell at me and ask dumb questions. They get in line, buy their tickets, and they go inside without a hitch. Usually.
When the 4:50 rush ends, the 4:55 toodlers straggle on in. These are the guests who know we're getting ready to close but don't care. They saunter down the park pathway, fanning themselves, stopping to take pictures and dig for gold in their underwear; whatever they can think of to waste the next five minutes. When they get to the window, they'll stand there as they muster up the energy and will to sound out the words on the screens above each ticketing node that read:
ADULTS: $15.00
SENIORS: $13.00
CHILDREN (AGES 3-12): $10.00
GROUP RATE ADULTS (TWENTY-FIVE OR MORE): $14.00
GROUP RATE SENIORS (TWENTY-GIVE OR MORE): $13.00
GROUP RATE CHILDREN (AGES 3-12) (TWENTY-FIVE OR MORE): $9.00
I don't know what the hell they are doing as they look at the pricing screens, because the next part almost always plays out this way:
"One adult," they will finally say.
"That'll be fifteen dollars."
"Fifteen dollars?"
"Yes."
"I thought you said it was fourteen."
"That's our group rate."
"Group rate? Well how much you gotta have for a group?"
"Twenty-five people."
"Well, shit. I guess you're not going to give me one, are you?"
Or:
"Two adults and two kids. And a toddler."
I look over and see a child who is obviously older than two.
"How old is that child?"
"Two."
"Mommy, he's four!" one of the other children will generally pipe up.
"Shut up!" The mother will say, often hitting the truth teller in the face. No joke. I have seen parents beat their children for being honest at the ticketing window.
One time, I flat out told a family that their child was not two and that I wouldn't be giving them a ticket. They gave me a look that said, "Eat shit and
die, bitch," but didn't argue. That's how obvious the lie was.
If they aren't trying to get a free toddler ticket, then they are trying to get a $10.00 ticket for their fifteen or sixteen year old and they are always the most aggressive about it at 4:59 pm.
"What? You saying she's/he's not 12? You calling me a liar?"
I generally stop talking at this point. The guest will
waste time stare me down for an average of 10.5 seconds before rolling his or her eyes, sloppily pulling out a crumpled bill, and pushing it under my window. They will then tap their fingers on the glass or sigh loudly into the microphone as I try to complete their transaction as quickly as possible and get them the hell out of my direct line of vision.
By being short and concise with these guests will generally get them into security by 5:00 pm and we shut down the computers and begin the ticket-prep. Then the late comers begin to arrive.
The late comers almost always have a story.
"I'm only in town for one day!"
"I'm from Nigeria!"
"I'm from Norway!"
"I'm from the next town over!"
"I have [insert random illness here]"
"I want to exploit my children in exchange for late entry!"
Here's the thing. The guest speaks English. They are holding an English guide. That has the times of opening and closing times written on it. I want to say,
"Sorry about the fact that we open and close on time. I don't care if you're only in town for a day because chances are you're a liar and you'll be back tomorrow morning."
They are almost always back the next morning. Unfortunately, not all situations can be resolved with a militant, "Sorry, we're closed," which brings us back to the crazy, shit-spewing harpy from earlier.
The
CityExpress Pass, the largest pain-in-the-ass package that we sell, is a large booklet of tickets to most of the major attractions in the city. The aquarium, the zoo, the news-casting building; it's all there. And for some reason, a guest will purchase this booklet and assume that it grants them infinite leverage and power over the entire city, because these guests turn into the most hateful, aggressive, and maniacal beasts when we tell them that their
CityExpress Pass doesn't get them expedited entry into
The World of Disoda-Soda nor will it magically get them into the building after 5:00 pm. Both practices are printed on the back of the ticket.
The crazy women walks up the the roped off queue line and waves her booklet in the air.
"Sorry, ma'am, we're closed," I tell her.
"WHAT?" She yells.
"We close at five o'clock," I told her. She looked at her watch.
"But it's only 5:30!" I looked over to Lavathan, my co-worker. He's a sassy, gay man and he doesn't take lip for an answer.
"Let me handle this, honey," he said, switching on his mic.
"What the HELL IS THIS?" the woman begins to scream.
"Ma'am, we closed on time at 5:00 pm and there's nothing we can do. The computer system has already been reset for tomorrow."
"But we purchased CityExpress books and we drove all the way from the suberbs!"
"Ma'am, we're closed and it says so right there on the ticket. You can come back tomorrow."
"NO! IT DOES NOT SAY THAT ON THE TICKET AND I WANT TO TAKE MY FAMILY INSIDE!"
"Ma'am, don't yell at me. Turn that card over."
She did. We watched her face as she read the words, "Last Entry at 5:00 PM."
"THE HELL IS THIS SHIT? THREE MINUTES! THREE MINUTES LATE AND YOU WON'T LET ME AND MY GODDAMN FAMILY INSIDE YOUR STUPID MUSEUM? SCREW YOU!"
She began running into random guests who were enjoying a quiet evening stroll through the park, yelling, "DRINK BEPSI! DRINK BEPSI! DISODA-SODA IS A BUNCH OF ASSHOLES, DRINK BEPSI! DISODA-SODA IS FULL OF CHEATS AND LIARS! FOR THE LOVE OF GOD, DRINK BEPSI!"
Lavathan and I watched in amazement as she shot us the bird and continued to mortify her poor family. The father was following her around, frantically trying to calm her down, but it was too late. Security was already on their way over.
I still don't understand why people assume that threatening to convert to Bepsi, our sole competitor, will scare The World of Disoda-Soda into submission. Guests don't understand that both companies are so mammoth in size and distinctly separate brands that it actually doesn't matter who drinks what. At the end of the day, we are still going to have a gazillion dollars. If something doesn't go their way, they say, "Screw you guys, I'm going to be a Bepsi drinker for life!"
All I have to say to that is, go right ahead. Trust me: I won't be offended.