When I think back to what inspired my stone faced resolve to never wait tables again, I think of countless embarrassing, frustrated moments filled wrong orders, badly calculated math, and lack of mental organization necessary to juggle five to six tables without the aid of a POS system, bussers, or back-waiting staff of any kind. Yes, these experiences tainted my confidence, but the night I waited on the Craws was possibly the most shameful two hours of my serving career.
That night began with a bang when the owner pulled me aside while I prepared water for a new two-top that had just walked in.
"Those are the Craws," she hissed, "and they are very, very important customers."
I paused.
Craw. The name evoked an audible response from my gut.
"That means do
not screw this up," she said, taking the glasses from the sink and placing them on my tray. She grabbed my shoulders, spun me around, and pushed me in the direction of their table. The journey across the dining room to their spot by the window seemed to last for hours. I hadn't seen Mr. and Mrs. Craw since I acted in a community theater production of
Cinderella with their daughter, Holly, a few years prior. Holly, a true triple threat if I ever saw one, had since gone off to NYU to become even more of a musical theater prodigy than she was in the first place. My life failed to include that kind of good fortune and, after a particularly nasty experience at school, I found myself back in Athens waiting tables as I attempted to put my life back together.
I silently focused my energies on hoping that they wouldn't recognize me, but my ability to bend the universe to my will clearly needed more work. The first thing that Mrs. Craw said to me was,
"You look familiar."
"Really?"
"No, really. Do you do theater?"
I briefly considered lying. Then I scanned her over and, summing her up as kind of woman who wouldn't let something go, opted to give up my identity and said,
"Actually, yes."
"I knew it! I think that you were in some shows with our daughter."
The idle chat that followed was excruciating. They told me all about Holly and how much she loved the stimulating environment of New York City.
"She's going places," her father gushed.
"I have no doubt. She's incredibly talented," I replied.
"What about you? Do you still do theater?"
"Oh, you know... I did."
"What happened?"
"Well... I mean... I went to school for opera and things .... yeah." I stalled.
"Well, that life isn't meant for everyone. Nothing wrong with that. Someone people just have that drive."
He meant Holly. Not the girl waiting on his table.
"Yeah... I'll get my drive back at some point," I said, trying to laugh it off. I looked off to the side and pretended to see another table signal for my attention. I turned back and before I could get an, "I'm sorry, but..." out of my mouth, Mr. Craw waved his hand in understanding.
"We are keeping you from your other tables. Please, go ahead."
Score.
"So," I asked, "may I get you something to drink other than water?"
"Oh," Mr. Craw said, scanning over the wine list, "The
Hook & Ladder Chardonnay will work just nicely."
Everything about the next three minutes screams amateur in my memory; the slow walk to the cooler, the stepping stool that I had to use to get to the bottle, and the less than composed manner in which I tried to unscrew the cork at Mr. and Mrs. Craw's table. After a small struggle, I managed to pour a taster for Mr. Craw.
"This smells even better than last time," he said, surprised.
"Really?" Mrs. Craw said, taking the glass from him. She shook the taster in a circular motion the way that most people with any knowledge of wine do and, after a small taste, said,
"This is great."
"Oh, wonderful," I said, breathing a sigh of relief, "I'm so happy that you like it!"
I poured full glasses for both.
"Wow, who sold the
Hook & Ladder Third Alarm?" asked Sherry, the lead server, glancing at the list of wines that had gone out to tables. She rolled it up and hit me over the head with it.
"Mark it on the sheet, dummy!" she teased.
"I did mark it," I replied.
"No, you marked a regular bottle. Third Alarm is the reserve Chardonnay. It's sixty-three dollars a bottle."
"But I sold a bottle of the regular Hook & Ladder chard."
She glanced over toward the cooler and then back to me.
"You sure about that?"
Some people are wired to be amazing waitstaff. Our restaurant, with its
complete and utter lack of anything geared toward making the place run
efficiently, needed at least one person with spacial awareness abilities so acute that they that bordered on superhuman. Sherry was that person - and if Sherry stopped whatever she was doing to tell you that you made a mistake, then you fucked up.
"I thought I was sure. Why?"
"Go look at the shelf."
I remember the next thirty seconds vividly. I almost pressed my nose against the glass of the enormous cooler and stared at the two shelves.
"What do you see on the middle shelf?"
"Hook and Ladder," I answered.
"What color is the label?"
"White."
"See any missing bottles?"
"No."
"Good job. Now glance up at the top shelf. What do the bottles say?"
"Hook and Ladder."
"What color is the label?"
"Black."
"Now for the final question: what does the fancy red cursive under the company name say?"
"It says," I stammered, "it says
reserve."
"So. The middle shelf is full, the reserve shelf is not, and I sure as hell didn't go to the cellar in the middle of my shift to restock a single bottle of white wine. So, lady. Whatcha think happened?"
I looked over the the Craw's table in time to see him pour his wife another generous glass of wine from a bottle with a black label.
"Oh
shit," I breathed, diving behind the bar, "Shit, shit, shit shit
shit!"
"Did you
really just duck and cover?" asked Sherry.
"No!"
"Yes, you did. You're still doing it."
"What in hell am I going to do?" I gasped.
"Well, not that I'm an expert at bringing the wrong wine to a table, but they
are drinking it and the label clearly says it's a reserve wine. Did you present the bottle like you were supposed to?"
"Yes."
"Then whatever. They're drinking it. They're happy."
"They won't be happy when they get the bill! "
"Chill out, lady. They may not even notice."
"Not notice a fifty dollar price difference?"
"Rich people are weird like that. Now get up off the floor."
I displayed shoddy service at best for the remainder of their meal. I avoided eye contact, small talk, and executed all of my serving duties as quickly as I could. The only thing I couldn't do quickly enough was pour more wine. Pouring wine took skill. It required me to stand in one place and use a steady hand - a task that I found most difficult to accomplish since it invoked the unmistakable sting of my folly.
I felt my face grow hot as I made my way to their table with the bill. I set their freshly boxed leftovers on the table with less confidence than I would have liked to.
"And this is the check for whenever you're ready," I said, as sweetly and smoothly as I could. Even though I immediately turned and started for the kitchen with a hurried pace, I only made it a few feet before I heard,
"Um, Miss? Could you come back for a second?"
The sudden and ferocious beating of my heart nearly knocked me over. I slowly turned and made my way back to the table. Mrs. Craw was holding the check in front of Mr. Craw's face.
"Is this a mistake?" she asked, "The check says this wine is sixty dollars."
"It's -" I stuttered, my eyes widening as though I had only just then realized the error - "It's the Hook and --"
"This isn't what we --"
"Ahem."
We both looked to Mr. Craw, who took the bill from Mrs. Craw and slipped his AMEX into the fold.
"You can take it. This is fine."
His wife nearly fell off of her seat.
"But look at the --"
"It's
fine," he said, shooting her a look to end all discussion. Then he turned to me and said,
"Jas. Thank you for a lovely meal."
As I walked away, I picked up their audible whispers.
"She did that on purpose."
"What if it was just a mistake?"
"A forty dollar mistake?"
"This discussion is over. I am not going to embarrass that poor girl over a couple of twenties."
I brought the bill back to the table.
"Thank you," I said, quietly, "I'm sorry about any --"
Mr. Craw waved his hand one more time.
"Please. No worries. Thank you for a wonderful evening."
Mrs. Craw said nothing as she took her coat and purse. Mr. Craw took out a twenty and laid it on the table.
"The service was wonderful. I wish you all the best."
They turned and made their way through the front door and into the night.
"So how'd it go? Were they pissed?" Sherry asked, poking for dirt.
"The wife was."
"D'he still tip you?"
I nodded.
"Yeah, I figured. I like them. Good folks."
"Yeah," I murmured, "Good folks."
Normally I pocketed any tips as soon as a party left the restaurant. That night, however, I cleared all of the dirty dishes and completed my side work before I touched his gratuity. I saved the it for last. It was too generous. Every time I looked at it I felt he was in the room, pushing something that leaned toward pity on me.
I finally grabbed it and stuffed it in my back pocket before I clocked out.
I cried a little as I drove home.